My PhD advisor and I are in a very helpless situation.
I sent my first paper to a math journal in August 2025. Since then, I did not get any kind of feedback or answer. Not even a "Your paper is still under review, please wait" kind of answer. Literally zero answers, no contact at all. I tried reaching out to several people there, but I was only told that "I asked the main editor of your paper and we're waiting for their answer". That's it, nothing more. It's not like my paper is very long, it's under 10 pages long so it shouldn't be a big deal to read through it and review it.
Because my second paper is nearly finished, and it's relying on my first paper, my PhD advisor and I don't know what to do.
Should I just withdraw the paper, put the first and second paper together into a larger one and sent it to another math journal for review? Should I also then withdraw the first paper from arXiv?
What other ways are there to get in touch with the editors and force an answer out of them? Should I travel in person physically to the headquarters of the journal? (It's a 5 hour train ride for me.)
We really don't know what more to do. I hope you will have some suggestions about what we could do.